Customer Service and Administrative

Customer Service for Healthcare

Prepare for a career in customer service and administrative roles in this 10-week class. Participants will earn a certification in Customer Service skills through PA Women Work, boost Microsoft Office skills in Outlook, Teams, Word and Excel, develop SMART goals, explore career pathways practice networking and interviewing skills and have an opportunity to connect with local employers.

Microsoft Office Specialist Certification

Microsoft Office Specialist Credentials are recognized worldwide and will help your resume stand out. MOS credentials demonstrate your ability to solve real-world problems and function efficiently in the workplace. Credentialing also shows your commitment to staying current in your skills. Literacy Pittsburgh offers 12-week Microsoft Word, Microsoft Excel, and Microsoft PowerPoint classes to help you prepare for the MOS certification exam. Learn more here.

Student Spotlight: Nate
From the beginning school wasn’t exactly the place that Nate wanted to be. He unexpectedly advanced to the next grade. He did so, not by doing well in school, but by misbehaving. He said, “School was pretty much a bust for me. Teachers would pass me just to get rid of me."
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