Customer Service
Prepare for a career in customer service and administrative roles. Build your soft skills and earn a Customer Service certification through PA Women Work and IBM SkillBuild. Strengthen your Microsoft Office skills in Outlook, Teams, Word, and Excel. Set SMART goals, explore career pathways, and practice networking and interviewing. Three 11-week cohorts are offered each year.
English for Job-Seekers
Build the English skills you need for your job search, including interview English, American workplace culture, industry and job titles, job searching, and pronunciation. Hear from guest speakers and learn how to apply to local employers.
Accounting Essentials
Prepare for the Intuit Certified Bookkeeping Professional certification—no experience required. Topics include accounting basics, accounting for assets and sales transactions, accounting for liabilities, equity, and purchase transactions, and reconciliation and financial statements. This intensive 12-week class meets three times a week.
QuickBooks
Prepare for the Intuit QuickBooks Online Certified User (QBOCU) certification, an industry-recognized credential validating your QuickBooks Online skills. Completion of Accounting Essentials or familiarity with U.S. bookkeeping is recommended but not required. Eligible participants receive a voucher for the certification exam.
Math for the Trades
Build the math skills needed for trades apprenticeship exams and on-the-job construction work. This open-entry class covers practical, hands-on math for the trades and helps you prepare with confidence for apprenticeship testing.
