Strategic plan: Ready

Dec 3, 2020Articles

In the November issue of The Spark Online newsletter we shared plans for our 2020–2023 strategic plan goal of Relevant. Today, we are sharing our efforts to be Ready to help our students meet the demands of today’s employers.

Goal: Literacy Pittsburgh will be agile, stable, and continuously improving.


  • Grow and engage our people: staff, board, and volunteers.
  • Invest in information technology and data analytics and act on insights gained.
  • Build and improve management systems and processes.

Key Performance Metrics

  • Respond to and scale at least three opportunities related to workforce development.
  • Align human resources to opportunities.
  • Increase racial diversity of staff, board, and volunteers.
  • Increase adult education volunteers by 20% to approximately 688 individuals.
  • Maintain volunteer and tutor retention at 70%.

This priority represents investments in our most important resource: our people. We are privileged to have enthusiastic and talented individuals working on behalf of our students. We know that diverse perspectives, access to quality data, and more efficient processes create a stronger organization “ready” to meet the challenges of today and tomorrow.

Literacy Pittsburgh (formerly Greater Pittsburgh Literacy Council) helps create better lives through learning. Recognized as a national leader in adult and family literacy, Literacy Pittsburgh is the largest provider of adult basic education in Allegheny and Beaver Counties. Last year, Literacy Pittsburgh helped more than 4,000 individuals acquire the skills needed to reach their fullest potential in life and participate productively in their communities. Literacy Pittsburgh provides free, personalized instruction in workforce readiness, high school diploma test preparation, digital literacy, English language learning, math, reading, and family literacy through one-to-one and small class instruction. Founded in 1982, it serves local adults through numerous neighborhood locations and its Downtown Pittsburgh Learning Center.       

Literacy Pittsburgh logo

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