This month, we launched new cohorts for classes in Customer Service, QuickBooks Certification Prep, and Microsoft Office Specialist Excel. These classes offer Literacy Pittsburgh students an opportunity to develop essential workplace skills and certifications.
The MOS Excel preparation class develops the advanced productivity software skills employers need. MOS-certified employees demonstrate verified proficiency in the Microsoft Office applications that drive business operations across all industries. (These prep classes are available in Associate Word, Associate Excel, and Expert Excel)
QuickBooks Certification Prep produces candidates ready to handle financial record management, payroll processing, and business reporting—essential skills for small businesses and accounting departments.
Finally, our Customer Service program delivers multiple industry-recognized credentials. Graduates earn IBM SkillsBuild digital badges demonstrating proficiency in customer relationship management, problem-solving, and communication—transferable skills valuable across departments and industries. Through our partnership with PA Women Work, participants also earn DDI (Development Dimensions International) certification in Communicating for Success. Our Customer Service Class is now a verified credential through our partnership with MyCareerForward, which offers MySmartResume — a platform where graduates can proudly feature their digital badge to showcase their achievement to potential employers.
These are a few of our non-degree credentialing classes that bridge the skills gap by equipping adults with the certifications employers actively seek—without requiring traditional degree programs.
Literacy Pittsburgh (formerly Greater Pittsburgh Literacy Council) helps create better lives through learning. Recognized as a national leader in adult and family literacy, Literacy Pittsburgh is the largest provider of adult basic education in Allegheny and Beaver Counties. Last year, Literacy Pittsburgh helped more than 4,000 individuals acquire the skills needed to reach their fullest potential in life and participate productively in their communities. Literacy Pittsburgh provides free, personalized instruction in workforce readiness, high school diploma test preparation, digital literacy, English language learning, math, reading, and family literacy through one-to-one and small class instruction. Founded in 1982, it serves local adults through numerous neighborhood locations and its Downtown Pittsburgh Learning Center.
